APA   Click to copy
Turner, M., Choung, H., Bui, Q.-H. H. M., Beck, P., & Ashraf, H. (2020). Can the "Yelp Effect" Be Reversed? An experimental test of the effects of emotionally framed responses to negative reviews of providers (Preprint). JMIR Formative Research.

Chicago/Turabian   Click to copy
Turner, M., Hyesun Choung, Quoc-Ha Hannah Mai Bui, P. Beck, and Hera Ashraf. “Can the &Quot;Yelp Effect&Quot; Be Reversed? An Experimental Test of the Effects of Emotionally Framed Responses to Negative Reviews of Providers (Preprint).” JMIR Formative Research (2020).

MLA   Click to copy
Turner, M., et al. “Can the &Quot;Yelp Effect&Quot; Be Reversed? An Experimental Test of the Effects of Emotionally Framed Responses to Negative Reviews of Providers (Preprint).” JMIR Formative Research, 2020.

@article{m2020a,
  title = {Can the "Yelp Effect" Be Reversed? An experimental test of the effects of emotionally framed responses to negative reviews of providers (Preprint)},
  year = {2020},
  journal = {JMIR Formative Research},
  author = {Turner, M. and Choung, Hyesun and Bui, Quoc-Ha Hannah Mai and Beck, P. and Ashraf, Hera}
}